Privacy Policy

Golden Star Retail Cleaning ("we", "us", "our") is a professional commercial cleaning company based in Melbourne, Victoria, Australia. We provide specialist cleaning services for retail stores, restaurants, cafes, shopping centres, supermarkets, and hospitality venues across all Melbourne metropolitan suburbs.

This Privacy Policy describes how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our website is located at goldenstarretailcleaning.com.au. By using our services or submitting an enquiry, you agree to the practices described in this policy.

We collect personal information that is reasonably necessary to provide our cleaning services and manage our business relationships. This may include:

We collect personal information through the following methods:

• Website forms — when you submit a quote request or contact form
• Phone calls and emails — when you contact us directly to enquire about services
• Site visits — when we attend your premises to assess cleaning requirements
• Service agreements — when you enter into a cleaning contract with us
• Referrals — when your details are shared with us by a third party with your knowledge
• Cookies and analytics — automatically when you browse our website (see Section 7)

We collect information only by lawful and fair means, and only where it is reasonably necessary for a function of our business. Where possible, we collect personal information directly from you.

We use your personal information for the primary purpose it was collected, and related secondary purposes you would reasonably expect, including:

• Providing and managing cleaning services at your premises
• Preparing quotes, proposals, and tailored cleaning programs
• Processing invoices and receiving payments for services
• Scheduling, communicating changes, and providing HACCP cleaning completion records
• Responding to enquiries, complaints, and customer feedback
• Sending service updates or relevant cleaning guides where you have consented
• Improving our services and website based on analytics
• Meeting our legal, regulatory, and insurance obligations

We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only where necessary for service delivery or legal compliance:

• Cleaning staff and subcontractors — who require your venue details to perform the service
• Accounting and invoicing systems — for billing and financial record-keeping
• Insurance providers — in the event of a claim or incident
• IT and cloud service providers — hosting systems, email, and document storage
• Government authorities — if required by law, court order, or regulatory requirement

All third parties are required to handle your information in a manner consistent with this Privacy Policy. We do not disclose personal information to overseas entities unless required by law or with your explicit consent.

We may use your contact details to send relevant service information, promotions, or cleaning guides where you have consented or where we have a legitimate business relationship with you.

We will never use your information for purposes beyond what you have consented to, and we will never sell your details to other marketers.

Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our site.

We use the following types of cookies:

• Essential cookies — required for core website functions such as contact forms and navigation
• Analytics cookies — Google Analytics to understand page views and traffic sources (anonymised data)
• Performance cookies — to measure website speed and identify technical issues

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website. We do not use advertising or targeting cookies.

We implement reasonable physical, electronic, and administrative safeguards to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

• SSL/TLS encryption across our website for all data transmission
• Access to personal information restricted to authorised personnel only
• Business systems protected with passwords and multi-factor authentication
• Physical documents stored securely and destroyed appropriately when no longer needed

We retain personal information only as long as necessary for the purpose collected, or as required by law. When no longer required, information is securely deleted or de-identified.

Under the Australian Privacy Principles, you have the following rights in relation to your personal information:

You have the right to request access to the personal information we hold about you and to request corrections. To do so:

• Submit your request in writing to contact@goldenstarretailcleaning.com.au
• Include enough detail so we can identify the information you are seeking
• We will verify your identity before releasing or amending any information
• We will respond within 30 days and will not charge a fee for access requests

In limited circumstances permitted by law, we may decline an access or correction request. If we do, we will provide written reasons for our decision.

If you believe we have mishandled your personal information, you have the right to make a complaint. Please follow these steps:

• Step 1 — Contact us: Email contact@goldenstarretailcleaning.com.au with a description of your complaint. We will acknowledge within 5 business days and aim to resolve within 30 days.
• Step 2 — Escalate: If unsatisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal obligations. The "Last updated" date at the top of this page will be revised accordingly.

We encourage you to review this policy periodically. Your continued use of our services following any changes constitutes acceptance of the updated policy. Where changes materially affect your rights, we will notify you directly by email where we hold your contact details.

For any privacy-related questions, access or correction requests, or complaints, please contact our Privacy Officer:

We aim to respond to all privacy enquiries within 5 business days.