About Us
Golden Star Retail Cleaning is a Melbourne-based commercial cleaning company specialising in retail stores, restaurants, cafes, shopping centres, supermarkets, showrooms, bakeries, and boutiques. A division of Golden Star Office Cleaning, we operate to Food Act 1984 (VIC), FSANZ, and HACCP standards with $20M public liability insurance and police-checked staff across 30+ Melbourne suburbs.
Melbourne's Trusted Retail & Restaurant Cleaning Company
Golden Star Retail Cleaning is a Melbourne-based commercial cleaning company specialising exclusively in retail and hospitality venues — retail stores, restaurants, cafes, shopping centres, supermarkets, showrooms, bakeries, boutiques, and commercial kitchens. We are a dedicated division of Golden Star Office Cleaning, one of Melbourne's established commercial cleaning providers, bringing the same professional rigour and operational discipline to every customer-facing venue we service.
Our founding principle is straightforward: Melbourne's retail and hospitality businesses deserve a cleaning company that understands their specific environment. A restaurant has different cleaning obligations to a boutique. A supermarket has different compliance requirements to a showroom. A cafe that opens at 5:30am has different scheduling needs to a restaurant that closes at midnight. We built Golden Star Retail Cleaning to serve all of these venues — with dedicated knowledge of each environment, tailored cleaning programs for each venue type, and documented compliance records for every single visit.
Every member of our team is police-checked, HACCP food safety trained, and WorkSafe Victoria OHS inducted before entering any venue. Our Food Safety Supervisors hold current certificates as required under Food Act 1984 (VIC) — mandatory for all staff entering food premises in Melbourne. We use only TGA-approved, FSANZ-compliant cleaning products across all hospitality and food venue environments, with current Safety Data Sheets available for every product used on your premises.
A Division of Golden Star Office Cleaning
Golden Star Retail Cleaning operates as a specialist retail and hospitality division of Golden Star Office Cleaning. This structure gives our clients two key advantages: the specialist knowledge of a dedicated retail and hospitality cleaning team, and the operational capacity and reliability of a larger commercial cleaning organisation. When a client needs urgent coverage or additional teams for a large event clean, we have the resources to respond — something smaller specialist operations often cannot provide.
Our Service Philosophy
We operate on three principles that guide every service we deliver across Melbourne. First, compliance is non-negotiable — every clean meets the relevant Australian food safety, workplace safety, and fire safety standards, and we document every visit. Second, zero disruption to your business — all cleaning is scheduled outside your trading hours so your venue is perfect when customers and staff arrive. Third, consistency — the same standards, the same team, and the same documented results every single visit, whether it's your first or your five hundredth.
Our Values & Operating Principles
Everything Golden Star Retail Cleaning does is guided by three core principles that we apply to every client, every venue, and every visit across Melbourne.
Compliance First
Every service delivered by Golden Star Retail Cleaning meets the applicable Australian standards — Food Act 1984 (VIC), FSANZ Standards 3.2.2 and 3.2.3, AS 1851 for commercial kitchen exhaust systems, and WorkSafe Victoria OHS Act 2004. We document every clean and provide compliance records to every client on request. Compliance isn't an add-on — it's the foundation of every service we provide.
Zero Business Disruption
Retail and hospitality businesses cannot afford cleaning that interrupts trading, disturbs customers, or delays staff. Every Golden Star cleaning schedule is built around your trading hours — overnight, before opening, or on weekends. We coordinate directly with venue managers and adapt to seasonal trading hour changes, special events, and public holidays. Your business operation always comes first.
Consistent Results, Every Visit
The most common complaint Melbourne retail and hospitality operators have about cleaning companies is inconsistency — standards that slip after the first few weeks. Golden Star addresses this through documented cleaning checklists, quality sign-off procedures, and account management oversight on every regular client. You get the same standard on your hundredth clean as you did on your first.
Our Qualifications & Insurance
Golden Star Retail Cleaning holds all credentials required to clean retail stores, restaurants, cafes, supermarkets, and commercial kitchens across Melbourne. Every credential below applies to every job we perform — not just selected services.
$20M Public Liability Insurance
Full public liability and professional indemnity insurance covering all services across every Melbourne venue type — retail stores, restaurants, cafes, shopping centres, supermarkets, and commercial kitchens.
National Police Check — All Staff
Every Golden Star Retail Cleaning team member holds a current National Police Check before entering any client venue. Mandatory for all retail, hospitality, and food premises cleaning across Melbourne.
Food Safety Supervisor Certificate
All supervisors hold current Food Safety Supervisor certificates as required by Food Act 1984 (VIC) — mandatory for all staff working in Melbourne food premises including restaurants, cafes, and commercial kitchens.
HACCP Food Safety Training
All cleaning staff are trained in HACCP (Hazard Analysis and Critical Control Points) principles — the internationally recognised food safety management system applied to all hospitality venue cleaning programs.
WorkSafe Victoria OHS Induction
All team members hold current WorkSafe Victoria OHS inductions in compliance with OHS Act 2004. Safe work method statements (SWMS) are prepared for all high-risk cleaning tasks including working at heights and chemical handling.
TGA-Approved Cleaning Products
All cleaning products used across food premises are TGA-approved and FSANZ-compliant. Current Safety Data Sheets (SDS) are maintained for all chemicals. Eco-friendly and fragrance-free options available on request.
Golden Star vs. General Commercial Cleaners
Not all commercial cleaning companies are equipped to clean retail stores, restaurants, and food premises. Here's what sets Golden Star Retail Cleaning apart from general commercial cleaning operators in Melbourne.
| Feature | Golden Star Retail Cleaning | General Commercial Cleaners |
|---|---|---|
| Retail & hospitality specialisation | Dedicated specialist division | General cleaning only |
| Food Act 1984 (VIC) compliance | Fully compliant, documented | Often not applicable |
| HACCP food safety training | All staff trained | Rarely included |
| Food Safety Supervisor certificate | All supervisors certified | Not typically held |
| After-hours & overnight scheduling | Standard for all clients | Available at extra cost |
| $20M public liability insurance | All jobs covered | Varies by operator |
| TGA-approved food-safe products | All food premises | Standard products used |
| Council health inspection documentation | Records provided | Not offered |
| No lock-in contracts | Fully flexible | Typically 12-month lock-in |
Frequently Asked Questions
Golden Star Retail Cleaning is a specialist division of Golden Star Office Cleaning, Melbourne's commercial cleaning provider. The retail and hospitality division was established to serve customer-facing venues with the specific compliance knowledge, certified staff, and tailored cleaning programs that retail stores, restaurants, cafes, supermarkets, and commercial kitchens require. Clients benefit from both specialist expertise and the operational capacity of a larger cleaning organisation.
Golden Star Retail Cleaning services retail stores, restaurants, cafes, shopping centres, and all other retail and hospitality venues across 30+ Melbourne suburbs, including the CBD, South Melbourne, Richmond, Fitzroy, Carlton, South Yarra, Prahran, St Kilda, Brunswick, Hawthorn, Camberwell, Chadstone, Doncaster, Glen Waverley, Box Hill, Dandenong, Frankston, Footscray, Epping, Werribee, Brighton, Toorak, and more. There is no travel surcharge for any of our standard service areas.
Yes. Golden Star Retail Cleaning provides documented cleaning records and completion sign-offs on request to support Melbourne food venue operators with council health inspection compliance. Our cleaning programs are designed around the requirements of Food Act 1984 (VIC), FSANZ Standards, and local council inspection criteria. For commercial kitchen deep cleaning, we issue AS 1851-compliant cleaning certificates on completion, which are accepted by Melbourne councils and insurance providers.
No. Golden Star Retail Cleaning offers flexible service agreements with no lock-in contracts. You choose the service frequency — daily, weekly, fortnightly, or monthly — and we scale services up or down as your business needs change. Seasonal retailers and hospitality venues that are busier at certain times of year particularly benefit from this flexible approach. Contact us on 0484 042 336 to discuss your requirements.
Getting a quote from Golden Star Retail Cleaning is straightforward. Call us on 0484 042 336 or 1300 38 38 62, email us at [email protected], or use our online quote form. We'll arrange a site visit to assess your venue, understand your requirements, and provide a detailed, no-obligation quote tailored to your specific cleaning needs.
Work With Melbourne's Retail & Hospitality Cleaning Specialists
No lock-in contracts. After-hours scheduling. Food Act compliant. $20M insured. Serving 30+ Melbourne suburbs.